Effective Date: August 6, 2026

Terms & Conditions for US CleanClothes

Welcome to US CleanClothes (“we,” “our,” or “us”). These Terms & Conditions govern your use of our website uscleanclothes.com and your access to our laundry pickup and delivery services. By using our website or booking our services, you agree to these Terms & Conditions.

Please read these terms carefully before using our services.

1. Our Services

US CleanClothes provides professional laundry pickup and delivery services, including washing, drying, folding, and related laundry care services.

Service availability may depend on your location, ZIP code, scheduling availability, and service capacity.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

2. Booking and Service Requests

Customers must provide accurate and complete information when requesting services, including:

Full name
Phone number
Email address
Pickup and delivery address
Service preferences
Any special instructions regarding laundry care

Customers are responsible for ensuring that the information provided is correct and up to date.

3. Pickup and Delivery

Customers agree to provide access to the pickup location during the scheduled pickup window.

US CleanClothes will make reasonable efforts to complete pickups and deliveries within the estimated timeframe. However, delays may occur due to factors outside our control, including:

Weather conditions
Traffic delays
Equipment issues
High service demand
Other unforeseen circumstances

We are not responsible for delays caused by circumstances beyond our reasonable control.

4. Laundry Care and Customer Responsibilities

Customers must inform us of any special care instructions, delicate fabrics, stains, or items requiring special handling before service begins.

Customers are responsible for:

Removing valuable items from pockets before pickup
Identifying items requiring special treatment
Providing accurate cleaning instructions when necessary

US CleanClothes is not responsible for damage caused by items left inside clothing, improper care labels, or pre-existing damage.

5. Damaged or Lost Items

We handle customer belongings with reasonable care. However, some fabrics, colors, decorations, and materials may react unpredictably during the cleaning process.

US CleanClothes is not responsible for:

Normal wear and tear
Color fading, shrinking, or damage caused by manufacturer defects
Damage resulting from incorrect care labels
Items left with personal belongings inside pockets

If you believe an item has been damaged or lost, please contact us as soon as possible so we can review the issue and determine an appropriate resolution.

6. Payments and Charges

Customers agree to pay all applicable service fees associated with their laundry orders.

Prices, promotions, and service charges may change at any time. Any applicable charges will be communicated before service completion.

Failure to complete payment may result in suspension of services.

7. Cancellations and Rescheduling

Customers may cancel or reschedule services by contacting us before the scheduled pickup time.

Repeated cancellations, missed pickups, or failure to provide access may affect future service availability.

Additional fees may apply for certain missed appointments or special circumstances.

8. Promotions and Offers

From time to time, US CleanClothes may provide promotional offers, discounts, or special pricing.

Promotional offers:

May have specific eligibility requirements
Cannot always be combined with other offers
May be modified or discontinued at any time

9. Website Use

You agree not to:

Use our website for unlawful purposes
Attempt to gain unauthorized access to our systems
Submit false information through our forms
Interfere with website functionality or security

We reserve the right to restrict access to users who violate these terms.

10. Third-Party Services

Our website may use third-party services for payment processing, analytics, communication, advertising, or website functionality.

These third parties may have their own terms and privacy policies. US CleanClothes is not responsible for the practices of third-party providers.

11. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect your personal information.

12. Limitation of Liability

To the maximum extent permitted by law, US CleanClothes shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or services.

Our responsibility is limited to the services directly provided by US CleanClothes.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated Effective Date.

Your continued use of our website or services after changes are posted means you accept the updated terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

US CleanClothes

Website: uscleanclothes.com

Email: hello@uscleanclothes.com